Megatouch FORCE Troubleshooting Guide

Merit Entertainment Troubleshooting Guide for Megatouch FORCE™ games

Refer to the list below if you are experiencing a problem with your Megatouch FORCE game.

Problem	Corrective Action
no power bill acceptor motor does not run no flash on the monitor screen no cooling fans operating no output from power supply	Check that the power cord is connected to a "live" outlet. Check that the power switch is on. Check that the power cord is connected to the game power supply. Check that the power supply’s voltage select switch is set to the proper voltage. Check the harness connections to the on/off switch and circuit breaker. Check the circuit breaker for an "open". Check the A/C harness connection to the power supply. Check the line cord.
no video no cooling fan operation screen is blank no A/C power to the monitor and bill acceptor no output from power supply	Check the power on jumper wire located on the motherboard. It should connect J2 to pin 21 of Panel 1. If this jumper wire is missing or not connected between the correct pins it may cause the power supply not to come on. For more information see Tech Note 52. Check the D/C harness connection to the motherboard. Check the A/C harness connection to the power supply.
no video cooling fans are working there is a sound when coins are deposited	Radion, Classic and Upright games: Check the video cable connections to the motherboard and the monitor. Check the AC power harness to the monitor. Radion & FORCE Upright monitors will display a test pattern on the screen when the video cable is disconnected from the motherboard and the monitor has power. Disconnect the video cable, if there is no test pattern; replace the monitor chassis board. Vibe and Elite games: Check the video cable connections to the motherboard and the LCD display. Check the +12 volt supply voltage to the LCD display (yellow wire +12, black wire ground) Check the harness connections between the PC boards on the back of the LCD display. Replace the LCD display.
no video constant beeping or a sequence of beeps	The memory card (DIMM) may not be seated properly. Reseat the DIMM or replace it.
no video no sound when coins are deposited	Check all connections to the motherboard. Reseat the DIMM. Replace the motherboard or send it for repair.
poor picture quality	Adjust Brightness, Contrast, Horizontal, and Vertical controls with monitor controls.
no sound or distorted sound	Check the audio cable from the green audio jack on the motherboard to the audio amp board. Check the harness from the audio amp board to the speaker. Do a two button memory clear.

coin jam	Check the coin mech and coin chute for coins blocking the pathway. Make sure the coin harness is connected between the normally open and common terminals on the coin switch. Disconnect the bill acceptor and the coin switch one at a time to narrow down the problem. Check the coin harness for pinched or damaged wires. Disconnect the coin harness from J3 of the I/O board. If the coin jam still appears, the motherboard will have to be sent for repair. (NOTE: The Radion cabinets have an optical coin switch.)
meter not advancing	Check connection at I/O board. Check wiring at J2 METER connector on I/O board.
game locks up while being played or in the attract mode no movement on the screen power has to be cycled off and on to get the game to function again	Check the output voltages from the power supply: Enhance SFX 1211J Red wire +5 volt Yellow wire +12 volt Blue wire -12 volt White wire +5 volt power good Violet wire +5 volt VSB Black wire ground Brown wire +3.3 volt Clean the vents and the fans of any dust and dirt that may interfere with airflow. Clean the CPU cooling fan under the I/O board. Replace the CPU cooling fan if it is not operating properly.. Reseat the DIMM on the motherboard. Clear memory with the following procedure: Power off the game. Press and hold the "Setup" and "Calibrate" buttons. Turn the game on and keep holding the buttons until the screen displays "TWO BUTTON CLEAR DETECTED RELEASE BUTTONS". This should take about 30 seconds. Release the buttons. This will clear high scores, clear the books and reset options, and reset the game menu and coin menu to their factory settings. Perform a checksum test on the hard drive: Power off the game. Turn on DS1 position 8 on the I/O board. Turn on the game. he test will take about 25 minutes. A failed test will lock up and display "CHECKSUM ERROR" on the screen. A passed test will display "CHECKSUM OK" then continue to the attract screens mode.
game resets while being played or in the attract screens	Follow same steps as above.

game locks up with "invalid key for version PG3002 – V XXXX"	Check the program number on the security key, it should be compatible with the program on the hard drive. (Note: See the hard drive and security key program number list.) Check the contacts on the security key socket. Lift up on the contact on the bottom of the socket, and make sure there is a good connection to the base of the security key. Check the USB cable that connects the I/O board to the motherboard. Check jumpers JP5 and JP6 on the I/O board. There are two connectors on the I/O board that the USB cable can be connected to (J5A and J5B). The position of the shunts on jumpers JP5 and JP6 will enable either J5A or J5B. The shunts should be positioned towards the connector that the USB cable is connected to. For more information, see Tech Note 55. Try another security key with the same program number or test the security key in another game with the same program version.
"INVALID KEY" message while downloading software to the hard drive	security key replaced before download: The motherboard did not boot from the CD-ROM drive. Check that the CD-ROM drive is set as master. Check the ribbon cable connections between the CD-ROM drive and the motherboard. Try another CD-ROM drive. Security replaced after the download is completed: SEE INVALID KEY.
"DISK BOOT FAILURE"	This message indicates the motherboard is not receiving data from the hard drive and has locked up. Check the IDE ribbon cable connections to the motherboard and hard drive. Check the power to the hard drive. It should have +5 volts, +12 volts, and ground. Move the hard drive IDE cable to the secondary IDE port on the motherboard to test the board. If the game does not lock up, there is a motherboard failure and the board should be sent for repair. The game will work with the IDE cable in the secondary IDE port but the Head 2 Head games will be missing and the screen will have Emerald instead of FORCE.
"QUANTUM FIREBALL, SMART FAILURE DETECTED, BACK UP HARD DRIVE"	The self-diagnostics on the hard drive has detected an error. The hard drive will have to be replaced.
"ERROR READING DRIVE C"	This message can be caused by the hard drive or in some program versions, a coin jam while the game is turned on. Turn the game off. Locate DS 1, position 8 and turn it on. Turn on power to the cabinet. This will start the hard drive checksum test, which should take about 20 minutes to complete. When the hard drive passes the test it will display a "CHECKSUM GOOD" message and continue to boot up into the game attract screens. This indicates a coin jam. When the hard drive fails the test, the game will lock up with a "CHECKSUM ERROR" message, which will stay on the screen until the power is turned off. In this case, the hard drive will have to be replaced.
"CRITICAL ERROR ABORT RETRY FAIL" –or "BAD COMMAND OR FILE NAME" error	Try reloading the program onto the hard drive with a set of update CD’s compatible with the security key. If it will not take the download, replace the hard drive.
the screen does not display FORCE it has MAXX, and the H2H category is missing	When the game is turned on it will check the type of touchscreen controller, motherboard and hard drive. If one of these does not match with FORCE hardware, the game will power up and display MAXX on the screen and it not have the H2H category. The IDE cable from the hard drive must be connected to the primary IDE port on the motherboard. When it is connected to the secondary IDE port the screen will display MAXX and not have the H2H category.
game will not download CD	Make sure the CD is installed correctly, with the logo facing up. Check for scratches or a defective disc. Try a different set of CD's. If you’re downloading a CD set, make sure each disc is of the same revision.